● Terms
·
Bookings, changes and studio rules
● On this page
● Questions
Write to us and a person, not a bot, will reply within two working days.
● In short
Your place is confirmed once we reply and payment is made.
Move or cancel for free up to 72 hours before your class.
Materials, tools and tea are always included.
01
Booking
Choose a date on any class page and send a request, or book through our booking partner where it is available. Your place is confirmed once we reply by email and payment is made.
02
Prices and payment
Prices are per person and include VAT, materials, tools and tea. Ceramics classes also include glazing and firing. Courses are paid in full when you book.
03
Changes and refunds
Plans change, and that is fine.
Move or cancel up to 72 hours before your class at no cost
Within 72 hours we offer a credit for another date instead
If we have to cancel, you choose a new date or a full refund
04
Gift cards
Gift cards are valid for 12 months from the date they are bought and can be used for any class, course or open studio day. They cannot be exchanged for cash.
05
In the studio
Tutors will show you how to use every tool safely. Please follow their guidance, wear clothes you can get messy and tell us about any health or access needs before you arrive.
Classes are for ages 16 and up, unless a class says otherwise
Never more than eight people at a bench
06
Your work
Prints, textiles and jewellery go home on the day. Ceramics are fired and ready to collect about three weeks later; we email you when they are on the shelf.
We keep finished pieces for eight weeks. After that, we may reuse the clay.
07
Open studio
Open studio passes are for people who already know their way around the tools. A free 30-minute induction is needed before your first session. Memberships run monthly and can be cancelled at any time.
08
Questions
If anything here is unclear, write to hello@handsel.studio or call +44 117 000 0000. These terms are governed by the laws of England and Wales.
Last updated 16 October 2026
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